Privacy policy

Last updated: 5 October 2026

Store: Spirits Reserve
Operator and privacy contact: Brayden Tyler Dunn, an individual trading as Spirits Reserve
Address: 1-729 Hounsfield St, Woodstock, ON N4S 1P3, Canada
Website: https://spiritsreserve-co.com
Email: support@spiritsreserve-co.com
Telephone: +1 519 539 9563

1. Scope and responsibility

This policy explains how Spirits Reserve handles personal information when you visit our website, place an order, request assistance or otherwise communicate with us.

The store is operated from Canada and sells exclusively to customers in Australia.

Brayden Tyler Dunn is responsible for personal information under the store’s control. Our commercial handling of personal information is subject to Canada’s Personal Information Protection and Electronic Documents Act, known as PIPEDA. Australian privacy requirements also apply where our activities fall within their scope.

2. Information we collect

Depending on your interaction with the store, we collect:

Contact details, including your name, email address and telephone number.
Billing and delivery addresses.
Order details, including purchased items, amounts, payment status, transaction references and refund records.
Customer service communications, including photographs or documents you provide about an order.
Shipment details, including tracking numbers, carrier updates and delivery status.
Technical information generated when you use the website, including IP address, browser and device information, pages visited and cookie or session identifiers.
Cookie preferences and records of consent or withdrawal.
Marketing preferences, where relevant.

Payment information is processed through the payment services available at checkout. Please do not send complete card numbers, card security codes or passwords by email.

3. How information is collected

We collect information directly from you through checkout, website forms, cookie preference controls and customer service communications.

We also receive information from Shopify, payment providers, our fulfilment supplier, carriers and tracking services where necessary to process your order or provide assistance.

Some technical information is collected automatically through cookies and similar technologies, subject to your preferences and applicable consent requirements.

4. Purposes of use

We use personal information to:

Process payments and administer purchases.
Arrange shipment from China and delivery in Australia.
Provide order confirmations, tracking updates and other service messages.
Answer questions and assess cancellations, refunds and complaints.
Detect suspected fraud and protect the website and transactions.
Maintain records required for accounting, tax, legal and dispute-resolution purposes.
Operate and maintain the store.
Record and respect privacy preferences.
Send marketing communications where the required consent or other lawful permission exists.

We limit collection and use to information reasonably needed for these purposes. We obtain consent where required and explain material new purposes before using information for them.

If information necessary to fulfil an order is not provided, we may be unable to complete the purchase or delivery.

5. Service providers and disclosures

Information is shared as reasonably necessary with the following providers and categories of recipients:

Provider or recipient	Purpose
Shopify	Store hosting, checkout, order administration and related platform functions.
Payment providers	Payment authorization, transaction processing, refunds and fraud prevention.
SourcinBox and fulfilment partners	Product fulfilment, packing and dispatch from China.
Carriers and customs service providers	Transport, customs processing and delivery.
17TRACK	Shipment tracking and delivery status information.
Replyna	AI-assisted customer service and management of customer enquiries.
Professional advisers or public authorities	Accounting, legal obligations, lawful requests and the establishment or defence of legal claims.

Replyna may process the content of your messages and relevant order information to assist with customer support. If an automated response does not resolve your concern, email us requesting further review.

Shopify and other providers may also handle certain information for their own purposes under their applicable privacy notices.

6. International processing

The store is operated from Canada, serves customers in Australia and fulfils orders from China. Information may therefore be processed in those countries and in other locations where our technology providers operate.

Information processed abroad may be accessible to courts, regulators or other authorities under the laws of those locations.

We remain responsible for information transferred to service providers for processing and require appropriate protection through contractual or other measures, as required by applicable law. International processing does not remove our obligations concerning that information.

7. Cookies and similar technologies

Spirits Reserve uses cookies and similar technologies to operate the website, maintain shopping sessions, remember preferences and support the services described below.

Your cookie choices

Our website displays a cookie banner that allows you to:

Accept optional cookies.
Reject optional cookies.
Customize your selection among the optional categories displayed.

Optional cookies are managed according to your recorded preferences. Where consent is required, we obtain it before using those technologies. Refusing optional cookies does not prevent you from making a purchase.

Essential cookies support necessary functions such as security, shopping carts, checkout and recording your cookie choices. Rejecting optional cookies does not disable these essential functions.

Services used by the store

Service	Purpose
Shopify	Operates the storefront and checkout, maintains shopping sessions and supports security and customer preferences.
17TRACK	Provides parcel tracking and shipment updates. Its tracking interfaces may use cookies or similar technologies for functionality, preferences and service diagnostics.
Replyna	Provides AI-assisted customer support using messages and relevant order information. Cookie preferences do not prevent the processing reasonably necessary to respond to an enquiry you submit.

Further information about provider technologies is available in the Shopify Cookie Policy and the 17TRACK Privacy Policy.

Changing your preferences

You may change or withdraw your consent to optional cookies through the website’s cookie preference controls. For assistance accessing these controls, contact support@spiritsreserve-co.com.

You can also use your browser settings to block or delete cookies. Blocking essential cookies may affect the cart, checkout or other website functions. Clearing cookies may remove your saved preferences, requiring you to make your selection again.

Changes to cookie preferences apply to future use of the relevant technologies. They do not automatically delete existing order records or information that we must retain for legitimate operational or legal purposes.

Requests concerning that information can be submitted under the rights and contact procedures described in this policy.

8. Marketing preferences

Where we send marketing messages, you can withdraw consent using the unsubscribe mechanism in the message or by emailing support@spiritsreserve-co.com.

We process unsubscribe requests within five working days. Unsubscribing from marketing does not prevent necessary communications about an existing order, refund, safety issue or legal obligation.

9. Retention and security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including applicable accounting, tax, legal and dispute-resolution requirements.

When information is no longer needed, we delete it or render it anonymous, subject to lawful retention requirements.

We use reasonable administrative and technical safeguards appropriate to the sensitivity of the information. No online service can guarantee absolute security.

Where a security incident triggers notification obligations, we will notify affected individuals and the appropriate authorities as required by law.

10. Access, correction and other requests

You may contact us to:

Ask what personal information we hold about you and how it has been used or disclosed.
Request access to that information.
Request correction of inaccurate or incomplete information.
Withdraw consent, subject to legal or contractual restrictions.
Request deletion of information that we no longer need or are not required to retain.
Raise concerns about our handling of your information.

We may request information reasonably necessary to verify your identity. We do not require unnecessary identification documents.

We respond to access requests under PIPEDA within 30 calendar days, subject to lawful extensions. If an extension or refusal applies, we explain the reason and available complaint options as required by law.

11. Privacy complaints

Send privacy requests or complaints to support@spiritsreserve-co.com, addressed to Brayden Tyler Dunn.

You may also contact the Office of the Privacy Commissioner of Canada.

Where Australian privacy law applies, you may raise a complaint with the Office of the Australian Information Commissioner, subject to its complaint procedures.